Having a hard time dealing with conflict? Want to learn some strategies to cope? This book is filled with scenarios and suggestions of how to deal with conflict. Learn the process to prepare you for that conversation. Learn how to assess a situation, find your way of dealing with the conflict, and come to a resolution.
Topics covered in the book’s three sections: preparing for conflict before it happens, managing a conflict, and resolving a conflict. Four types of conflict discussed are: relationship, which involves a personal disagreement; task, which is a disagreement of what the goal is; process, which is a disagreement over the process of achieving the goal; and status, which is a disagreement over your standing in the group.
The book focuses on preparing you for and having a direct conversation with your counterpart. Your next step is to decide on one of several options: The first option is to do nothing, the second option is address the conflict indirectly through a third party, third option is to address the conflict directly, and the final option, which is your last resort, is to exit the relationship.
This book can be found in the general collection at Bellevue University Library and can be borrowed for 21 days. It is also available as an ebook.
Originally posted in the Freeman/Lozier Library’s quarterly newsletter, More Than Books, V. 22 No. 3, Summer 2019.